Refund policy
If Cristallo isn't right for you, you get your money back: a full refund within 30 days of purchase, no questions asked.
How to ask for a refund
- Reply to your receipt email from Paddle, or find your order at paddle.net and request the refund there, or
- write to support@cristallo.app with the email address you used at checkout.
Paddle.com, our reseller and Merchant of Record, processes the refund to your original payment method. Depending on your bank, it can take 5 to 10 business days to appear.
After a refund
Please stop using your license key and delete it. Since the key works offline, we trust you on this.
Mac App Store purchases
Refunds for purchases made on the Mac App Store are handled by Apple. Request one at reportaproblem.apple.com.